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People with multiple mailboxes or a lot of folders can have quite a busy Navigation Pane and therefore also tends to look after it a bit more.

It has been reported by some customers that this will help: If your problems persist, I recommend reading our full guide on the Outlook 2013 & Office365 issues.

I have tried removing and adding the account back using the instructions for IMAP and SSL. Here is a link to the Official Microsoft forum, where they are discussing the problem and solution.

When users send a message then it gets stuck in the Outbox until they open the Outbox. I can fix the problem by deleting the users' profile folders, thus forcing new ones to be created. Hi Pegasus Shoulda said in my previous post about Outlook 2002 (wont have cached mode) Therefore I would check the IPconfig /all of a working pc and a non working pc, mainly looking at DNS settings pointing to Server.

How exactly does it behave and how to keep all folders collapsed/expanded during and between Outlook sessions?

To counter this, set your default startup folder to Outlook Today.

To set your default startup folder; IMAP folders will always start collapsed and will remain collapsed even when a new message is being delivered to any of its folders.

Setting the default startup folder of Outlook to the Inbox folder of an IMAP account will expand the folder list on startup but could increase Outlook startup time.

To quickly expand all folders, you can use the VBA macro solution Expand all folders from Outlook MVP Michael Bauer.

This VBA solution runs at each startup and expands all folders.

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