Destroy documents such as bank and other credit statements, household bills and receipts that may show your name, or other personal details.Make sure that you thoroughly check through statements from the bank, building society or credit cards for unknown transactions.The benefits of shopping via our App include: The document should be dated within the last three months, which you send via our secure webmail, in My Account: Click “My Details” Click “Account Queries”, and select “I have a query about my account” You will have the option to select, change of name, date of birth amend or change of address. You’ll need to be registered with My Account online and have a valid Account Number.
If you chose not to receive PDF emails we’ll just email you to let you know we’ve put a letter in ‘My Account’ for you to view.
Alternatively, you can sign into ‘My Account’ and view the letter safely in the account summary tab.
We highly recommend you register your own personal email address rather than a shared one to make sure no one else can have access to your personal mail. We won’t send you emails if you’ve not registered in ‘My Account’ or if we can’t deliver emails to you.
If you log in, your account details are stolen and may be used to access your account or commit fraud.
Should you receive a suspicious email claiming to have been sent by us, you can forward it to [email protected] we can check its validity.
’ Usually, these emails have not been sent by us and are actually forged.